Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with Nestory. We aim to make ordering straightforward by providing free worldwide shipping and clear information about our delivery process.

This Shipping Policy applies to purchases made through nestory.website.

1. Free Worldwide Shipping

Nestory provides free standard shipping worldwide on eligible orders placed through our website.

There is no minimum purchase requirement for our standard free shipping unless a different condition is clearly displayed before checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This timeframe is an estimate rather than a guaranteed delivery date.

Delivery times can vary depending on destination, carrier operations, customs processing, local postal services, public holidays, severe weather, and other circumstances outside our reasonable control.

3. Order Processing

After your order has been successfully submitted and payment has been authorized, it will enter our fulfillment process.

Orders are subject to verification and product availability. Once your order has been prepared and transferred to the applicable shipping carrier, tracking information may be provided where available.

4. International Shipping

We offer shipping to customers worldwide, subject to applicable carrier availability, legal restrictions, and destination limitations.

International shipments may be subject to customs procedures in the destination country.

Customers are responsible for providing complete and accurate shipping information and complying with any lawful import requirements applicable to their destination.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or similar government-imposed fees depending on the destination.

Where such charges are not collected at checkout, they may be assessed by local authorities or carriers. Responsibility for these charges will be determined according to the applicable checkout terms and local law.

6. Tracking Your Order

Where tracking is available, tracking information may be sent to the email address associated with your order.

Tracking information may require some time to update after a package is transferred to the carrier.

If you experience difficulties tracking your order, contact support@nestory.website and include your order number.

7. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing checkout.

If you notice an error after placing your order, contact us as quickly as possible. We will attempt to update the information if the order has not yet progressed too far through fulfillment.

We cannot guarantee that shipping details can be changed after an order has been processed or dispatched.

8. Delayed Shipments

Occasional shipping delays may occur due to:

Customs inspections
Carrier disruptions
Severe weather
Public holidays
High-volume shipping periods
Transportation interruptions
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your shipment appears substantially delayed, contact our customer support team so we can review the available tracking information.

9. Lost Packages

If tracking indicates that a shipment may have been lost, contact us at support@nestory.website.

We will review the shipment information and, where appropriate, work with the carrier to investigate the issue. Depending on the circumstances, an eligible resolution may include replacement or refund.

10. Packages Marked Delivered

If tracking shows that your order has been delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around the delivery location.
Ask household members, neighbors, building management, or reception staff where appropriate.
Contact the carrier if additional delivery information is available.
Contact Nestory if you still cannot locate the shipment.

We will review the circumstances and assist where reasonably possible.