Refund policy

Last Updated: August 20, 2026

At Nestory, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return and refund policy, subject to the terms outlined below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be in the same condition in which you received it, unused or reasonably unworn where applicable, and returned with any original packaging, accessories, manuals, or components supplied with the product.

We understand that customers may need to inspect a product after delivery. Reasonable inspection does not automatically make an item ineligible for return.

2. Free Returns

Nestory offers free eligible returns within the 30-day return period.

Before sending an item back, please contact our customer support team at support@nestory.website. We will provide return instructions and, where applicable, the necessary return authorization or prepaid return method.

Please do not send products to an address without first receiving return instructions from us. Unauthorized returns may cause delays in processing.

3. How to Request a Return

To request a return, contact:

Email: support@nestory.website
Phone: +1 7166810101

Please include:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return
Photos of the product if it arrived damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@nestory.website.

Please provide your order number and clear photographs showing the issue when possible. Once we verify the problem, we will work with you to provide an appropriate resolution, which may include a replacement, return, or refund.

5. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

Items that have been materially damaged through misuse or improper handling after delivery
Items returned after the applicable return period
Items missing essential components due to customer loss
Items specifically identified as final sale before purchase, except where applicable law provides otherwise

If you are uncertain whether your item qualifies for return, contact us before sending it back.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

6. Exchanges

If you would like a different product or variant, please contact our support team. Depending on availability and circumstances, we may arrange an exchange or ask you to return the original product and place a new order.

7. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

If a refund has been approved but has not appeared after a reasonable processing period, please contact your payment provider first and then contact us if further assistance is required.

8. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, we may be unable to cancel or modify it. In such cases, you may request a return after receiving the order in accordance with this policy.

9. Refunds for Shipping Issues

If an order is confirmed lost in transit, significantly affected by a shipping issue, or returned to the sender, please contact us. We will review the tracking information and circumstances and provide an appropriate resolution.

Incorrect or incomplete shipping information supplied by the customer may affect eligibility for certain remedies.